Terms and Conditions

Serving the Abilene, Texas Area

●     Paw Pals of Abilene agrees to provide pet sitting, dog walking, and other applicable pet care services in a reliable, caring, and trustworthy manner. In consideration of the services and as an express condition thereof, the client expressly waives and releases Paws and Claws of Abilene from all claims against the company, its owners, employees, and representatives, except those arising from negligence or willful misconduct on the part of Paw Pals of Abilene Pet Sitting.

●     The client understands that Paw Pals of Abilene will spend five (5) minutes to two (2) hours with your animals during each visit, depending on how busy and booked they are. 

●     Paw Pals of Abilene shall exercise all precautions against sickness, injury, escape, loss, accidents, or death of the client’s pet(s). Paws and Claws of Abilene are not responsible for illness, injury, escape, loss, accidents, or death of the client’s pet(s) unless caused through negligence or willful misconduct on the part of negligence.

●     Paw Pals of Abilene will follow the Veterinary Release Form's directions if a pet becomes injured or sick.

●     Paw Pals of Abilene reserves the right to refuse service to any client at any time for any reason.

●     In the case of an emergency, inclement weather, or a natural disaster, the client authorizes Paw Pals of Abilene to use reasonable judgment for the care and well-being of the client’s pet(s) and residence. Paws and Claws of Abilene will make reasonable efforts to maintain service during these conditions but reserves the right to adjust the service schedule based on the Pet Sitter's sole discretion.

●     The client is responsible for supplying the necessary equipment and supplies needed for the care of their pet(s), including, but not limited to, a sturdy, well-fit harness or collar and leash for walks or in case of emergencies, pet food, medications, identification tags, litter boxes, cat litter, vaccination records, and cleaning supplies. The client authorizes any purchase necessary for the satisfactory performance of duties. The costs of all purchases and related service fees will be reimbursed to Paw Pals of Abilene within seven days.

●     The client agrees to notify Paw Pals of Abilene of any concerns within 24 hours of the completion of services. 

●     To prevent any confusion and to ensure the safety of the pets and others, the pet owner understands that no one else will be visiting the home during the days of service. If, for any reason, other individuals will be at the place of service, pet owners are to provide the individual's information below and give 24-hour advanced notice. Failure to abide by this policy will result in the termination of services immediately.

●      Should services be terminated, the pet owner must make the necessary arrangements through a different service to ensure the pet's well-being and safety at the pet owner's expense. No refund will be given to the owner, and Paw Pals of Abilene is to be paid in full.

●     The client understands that Paw Pals of Abilene is not responsible for any accidents, damage, or injuries, including but not limited to feces, urine, torn-up carpet, chewed cushions, etc., caused by someone else visiting the animals or not properly securing them.

Cancellations: 

●     Paw Pals of Abilene reserves the right to charge a cancellation fee of 100% of the scheduled visits for services canceled with less than 72 hours' notice before the scheduled service.

Clients home/property:

●      The client gives Paw Pals of Abilene and its representatives authorization to enter the client’s listed address to perform agreed-upon services.

●      Paw Pals of Abilene is not liable for any loss or damage in the event of a burglary or other crime that should occur while under this contract.

●      The client agrees to properly secure the home before leaving the premises. Paw Pals of Abilene will re-secure the house to the best of its ability at the end of each visit.

●     Paw Pals of Abilene is not responsible for any damages beyond the control of the Pet Sitter.

●     The client expressly gives Paw Pals of Abilene the authority to employ a locksmith on their behalf and to promptly reimburse Paw Pals of Abilene  for all costs incurred in the event of a malfunction of the lock, keys, or automatic door opener.

Social Media / Ads:

●      The client authorizes using pet(s) pictures on websites, social media, and marketing materials for promotional purposes.

Medical / Vet:

●     In the case of an emergency, inclement weather, or a natural disaster, the client authorizes  Paw Pals of Abilene to use reasonable judgment for the care and well-being of the client’s pet(s) and residence. Paw Pals of Abilene will make reasonable efforts to maintain service during these conditions but reserves the right to adjust the service schedule based on the Pet Sitter's sole discretion.

The client accepts responsibility for all medical expenses and other damages resulting from an injury to the Pet Sitter, other persons, or other animals (s) caused by the client’s pet(s) or negligent act.

●     The client represents and warrants that pet(s) are currently vaccinated in accordance with all local, state, and federal laws and regulations.

Pricing / Holiday dates / Payment:

●      Paw Pals of Abilene reserves the right to charge a cancellation fee of 100% of the scheduled visits for vices canceled with less than 72 hours' notice prior to the scheduled service.

●     The client understands half the deposit is required at the time of booking and is non-refundable. The deposit is for the reservation and can not be used in the future for other pet-sitting services.

●      The client agrees to pay all charges accrued for services rendered. The client understands that payment is due at or prior to the time of the commencement of services.

●      The client will incur a $25 charge for each returned check in addition to any and all bank fees attributed to the returned check.

●      The owner agrees to the prices listed below and agrees to pay Paw Pals of Abilene Pet Sitting services.

Contract Terms:

●      The client authorizes this contract to be valid approval for services to permit Paw Pals of Abilene to to accept all future in-person, telephone, online, mail, or email reservations and provide services without additional signed contracts or written authorizations.

●      The Terms of this document apply to all pets owned by the client, including any and all new pets that the customer obtains on or after the date this document was signed. I have read the above terms and conditions. I know, understand, and agree to all terms stated above.

●      The client understands Paw Pals of Abilene has the right to refuse service to anyone, for any reason, even with a signed contract.

●     The Term of this document applies to all pets owned by the client, including any and all new pets that the customer obtains on or after the date this document was signed.

●     Paw Pals of Abilene reserves the right to terminate this contract at any time if the Pet Sitter, in his/her sole discretion, determines that the client’s pet(s) poses a danger to the health or safety of itself, other pets, other people or the Pet Sitter. If concerns prohibit the Pet Sitter from caring for the pet, Paw Pals of Abilene will attempt to contact the client to arrange alternative care. If the client cannot be contacted, the client authorizes Paw Pals of Abilene to place the pet in a licensed kennel, with all charges and fees arising to be the client's responsibility.

I agree that the information provided about the pet is accurate by signing the contract and leaving the pet with Paw Pals of Abilene Pet Sitting. By Signing below, I am accepting this document as a contractual agreement.